Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding Rent

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Regarding Rent

About shipments from VESTA Inc.
I couldn't pay the rent on time. What should I do?
Please check the following. more
What is the basic cleaning fee?
The basic cleaning fee is the minimum cleaning fee required when leaving a room. more
Can I change the automatic account withdrawal date for usage fees (rent)?
It is not possible to change the automatic account withdrawal date. more
Do I have to pay the warranty commission fee?
In the case of a rental contract (rental plan), it is necessary to conclude a guarantee contract with Plaza Rental Management Guarantee Co., Ltd. for the room contract, and you must pay a guarantee commission fee. more
Will the deposit and key money paid at the time of contract be refunded when the room is canceled?
If there are unpaid rents, unpaid expenses required for restoration of the original condition, or other obligations that the customer should bear in connection with the contract or cancellation of the room,after canceling the room (cancellation) We will refund you by transfer. more
What is the renewal fee?
After the lease contract expires, it will be a cost to pay for the administrative procedure for contract renewal when continuing the contract. more
What is common service fee?
Common service expenses are expenses for maintenance of common areas such as cleaning,repairing, and disposal of trash such as apartment stairs, corridors, and outdoor lights. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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