Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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I want to replace the bulb (fluorescent lamp) in my room, but I can't reach it because the ceiling is too high. Someone come to change?
If you wish to replace the bulb or fluorescent lamp, please inform us through the "Inquiry Form" or contact the service center. more
Can I install a screen door?
If the sash has a screen door lane, installation is possible. more
There was a crack in the window glass. What is the cause?
When glass is exposed to direct sunlight, the glass and the wires inside the glass expand with heat, and there is a phenomenon called "thermal cracking" in which the glass cracks. more
The window glass has been damaged. What should I do?
We will make arrangements for replacement, so please confirm the type and number of glass and inform us from the "Inquiry Form" or contact the service center. more
There is a hole in the screen door. What should I do?
We will arrange for repairs or replacements, so please inform us of the damage status, cause of damage, etc. from the "Inquiry Form" or contact the service center. more
The surface of the window glass is drenched with water droplets. What is the cause?
Please check the following. more
Is the screen door installed?
The installation situation of screen doors varies depending on the structure and type of the property. more
There is a noise when walking on the floor. What should I do?
When wood is used for flooring, the wood may expand and contract due to moisture or dryness, and squeak noise may occur. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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