Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Room, Loft, Balcony

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Room, Loft, Balcony

Even if you turn on the light with the remote control, it will not turn on. What should I do?
Some rooms have LED lighting with remote control. more
The window (sash) of the room does not open. What should I do?
Please refer the following. more
Can I replace my existing lighting fixtures with my own lighting fixtures?
There is no problem installing the lighting fixtures you have prepared. more
I accidentally stained my carpet. What should I do?
If you have spilled a drink or seasoning on the carpet and stained it, it is important to deal with it immediately. more
The sash lock does not close properly. What should I do?
If the sash lock is loose or the lock is too tight/loose, the symptoms may be improved by retightening the screw with a screwdriver or correcting the position. more
The sash (screen door) is not tightening properly. What should I do?
Sashes and screen doors may become uneven due to misalignment of the door wheels during use. more
The door is not installed properly and will not close. What should I do?
Shoe box doors, kitchen storage doors, indoor doors, toilet doors, unit bath (bathroom) doors, and closet doors hinges may become loose during use, resulting in poor installation. more
There is no clothes rack outside on the veranda.
In some rooms it's installed indoors due to fire regulations, so please check inside the room if you cannot find it outside. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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