Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Washroom
  3. A toilet is clogged. What should I do?

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A toilet is clogged. What should I do? Updated date 2017.02.06

If you flush something by mistake, or water does not flush properly, please use a rubber cup to unclog a toilet.

Flushing something other than toilet paper, or flushing too much toilet paper may cause a clogged toilet.

If the problem cannot be fixed, please contact us through an inquiry form, or by phone.

If you purchased Support Service, no repair fees will be charged.
Please refer to this page for further information on Support Service.

※Please note repair fees may be charged if it is your fault.
※A rubber cup can be purchased at your local DIY store etc.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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