Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  2. Washroom
  3. It smells from the drain of the bathroom. What is the cause?

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It smells from the drain of the bathroom. What is the cause? Updated date 2019.08.31

Please check the following.

There is a place to collect water called traps in the drainage area around the water, and it has a function to prevent invasion of odors and pests from the sewer pipe.
Click here

If the water is not used for a long time due to absence, the water in the drain trap will evaporate and the odor will go up.

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If there is no improvement after trying the above, please let us know via the "Contact Us" form,
Or Please contact the service center.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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