Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

more

Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

more

  1. FAQ TOP
  2. Washroom
  3. Why is there a "always ventilated" indication on the toilet fan switch?

To Category List

Why is there a "always ventilated" indication on the toilet fan switch? Updated date 2019.10.22

Some buildings have a "24-hour ventilation system" in which outside air flows in through the ventilation opening on the balcony side (entrance side) and the outside air flows out using the ventilation fan of the toilet.

In apartments, it may be obliged to install ventilation equipment such as "●% of room air is replaced per hour". "24 hour ventilation system" is installed based on those standards.

If you turn off the toilet ventilation switch, the 24-hour ventilation system will not work. Please use it with "always ventilated" during your stay.

Categories

FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page