Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  2. Electrical appliances, Furniture, and Equipment
  3. How to turn off 3 hours timer of air conditioning unit

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How to turn off 3 hours timer of air conditioning unit Updated date 2018.08.05

We inform about how to turn off 3 hours timer of air conditioning unit due to hot weather recently.

Those who wish to turn off 3 hours timer, we are providing a 「汎用リモコン」(Multi remote) which is not set 3 hours timer.
※Except air conditioner manufactured by Sharp

Please contact us with manufacturer and model number of AC unit via inquiry form or service center.


Please turn it off following the instruction below if you have an AC unit manufactured by Sharp since you confirm model number of your unit. (How to check model number

AC-2203C、AC-2204C
AC-2205C  
AC-2206C、AC-2506C

If the 3 hours timer is set in your AC unit which is another Sharp model besides those models mentioned above, please contact us via inquiry form or service center since you confirm model number of your AC unit.


Turn off 3 hours timer (AC-2203C、AC-2204C)




Turn off 3 hours timer (AC-2205C)




Turn off 3 hours timer (AC-2206C、AC-2506)

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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