Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Most Viewed Questions

Room inspection notice [Updated date:2017.01.27]
Please refer to the following.more
The hot water doesn't come out suddenly. [Updated date:2016.08.08]
The water comes out from the hot water faucet, but it is not hot.more
A kitchen stove (or a radiant/induction cooktop) does not heat up. [Updated date:2016.08.06]
Please refer to the following.more
Regarding the Rent (Usage Fee) [Updated date:2016.08.06]
Please refer to the following.more
Moving Out Procedures for residents under Chintai Contract [Updated date:2016.08.06]
Under Chintai Contract, residents are supposed to pay the rent on a monthly basis without a fixed term.more
How much do I have to pay when moving out? [Updated date:2016.08.06]
The following fees will be charged at the time of moving out.more

Newly Posted Questions

What is my room key number? [Updated date : 2019.02.23]
It is 7 digits ~ 10 digits number stamped on the room key.It's different to check depending on the type of the key. Please check the below. more
Initial ID and PW settings. (If you have changed to own ID/PW.) [Updated date : 2018.10.23]
■Set up on the TV screen (Life Stick) Connect the TV and the Life Stick correctly.Connect the remote controller. Here Other Language more
Setup multi remote for air conditioner. [Updated date : 2018.08.05]
We have properties installed multi remote for air conditioner.※Multi remote can be used for air conditioners manufactured by various company. more
How to turn off 3 hours timer of air conditioning unit [Updated date : 2018.08.05]
We inform about how to turn off 3 hours timer of air conditioning unit due to hot weather recently. more
Pairing Life Stick remote control. [Updated date : 2018.06.09]
Pairing is to synchronize Life Stick and remote control. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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