Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Most Viewed Questions

Moving out procedures for residents under Chintai Contract [Updated date:2019.07.27]
The long term contract is a contract form which, as long as you keep paying a monthly payment for the room (rental),it doesn't have a specific ending date.more
The guide regarding the room inspection (individual contract) [Updated date:2017.01.27]
Please refer to the following.more
The hot water doesn't come out suddenly. [Updated date:2016.08.08]
The water comes out from the hot water faucet, but it is not hot.more
A kitchen stove (or a radiant/induction cooktop) does not heat up. [Updated date:2016.08.06]
Please refer to the following.more
How much do I have to pay when moving out? [Updated date:2016.08.06]
The following fees will be charged at the time of moving out.more

Newly Posted Questions

When will the consumption tax be increased? [Updated date : 2019.12.09]
From October 2019, the tax rate will be 10%. more
What is convenience store payment SMS? [Updated date : 2019.12.09]
SMS service for convenience store payment(SMSPAY) more
When freeze / playback error occurs on Youtube [Updated date : 2019.12.09]
If a freeze or playback error occurs on Youtube, the following may be improved. more
Cannot change the disaster prevention notification setting in the & Leo app [Updated date : 2019.12.09]
If you can't change the disaster prevention notification settings for the "& Leo" app, try the settings below. more
How to initialize Life Stick [Updated date : 2019.12.09]
By pressing and holding the small hole on the side of the Life Stick device for 5 seconds with the tip of the pin, you can reset the device to the factory settings. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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