Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

more

Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

more

To Category List

Most Viewed Questions

Moving Out Procedures for residents under Chintai Contract [Updated date:2019.07.27]
The long term contract is a contract form which, as long as you keep paying a monthly payment for the room (rental),it doesn't have a specific ending date.more
The guide regarding the room inspection (individual contract) [Updated date:2017.01.27]
Please refer to the following.more
The hot water doesn't come out suddenly. [Updated date:2016.08.08]
The water comes out from the hot water faucet, but it is not hot.more
A kitchen stove (or a radiant/induction cooktop) does not heat up. [Updated date:2016.08.06]
Please refer to the following.more
How much do I have to pay when moving out? [Updated date:2016.08.06]
The following fees will be charged at the time of moving out.more

Newly Posted Questions

Water flow procedure with water pipe faucet inside pipe space [Updated date : 2019.07.27]
A water tap may be installed in the pipe space beside the front door. more
Water flowprocedure with water pipe faucet in water meter [Updated date : 2019.07.27]
There room where a water meter is installed outside the room.Meters (water meters) are mainly installed on the common area ground around the corridors of buildings and near the entrance. more
Water flow procedure with "water drain operation plug" in the room [Updated date : 2019.07.27]
There may be an operating tap for drainage in the room.※ Drainage is mainly installed in the toilet and around the washing machine storage area. more
How to use "electric water draining control panel" installed in the room [Updated date : 2019.07.27]
Some room "electric water draining control panel" is installed indoors.※ The control panel is mainly installed on the wall around the bathroom and toilet. more
About procedure of connection to the nearest water department [Updated date : 2019.07.27]
When entering an apartment for the first time, please do not forget to go through the contract procedures for "Electric", "Water" and "Gas". more

Categories

FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page