Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Most Viewed Questions

Room inspection notice [Updated date:2017.01.27]
Please refer to the following.more
The hot water doesn't come out suddenly. [Updated date:2016.08.08]
The water comes out from the hot water faucet, but it is not hot.more
A kitchen stove (or a radiant/induction cooktop) does not heat up. [Updated date:2016.08.06]
Please refer to the following.more
Moving Out Procedures for residents under Chintai Contract [Updated date:2016.08.06]
Under Chintai Contract, residents are supposed to pay the rent on a monthly basis without a fixed term.more
How much do I have to pay when moving out? [Updated date:2016.08.06]
The following fees will be charged at the time of moving out.more

Newly Posted Questions

Connection error displayed Life Stick screen. What should I do? [Updated date : 2019.06.13]
There is a possibility that you can not communicate. Please do the following. more
I would like to subscribe/cancel a plan for L MOVIE powered by U-NEXT [Updated date : 2019.06.13]
Contracts or cancellations are available on Life Stick My Room. more
I want to buy L MOVIE powered by U-NEXT video coin [Updated date : 2019.06.13]
You can purchase from Life Stick My Room.With Videocoin, is included unlimited number of available video that you can watch, mainly new products that are not included in the ※ by rental. more
What is AbemaTV? [Updated date : 2019.06.13]
You can enjoy AbemaTV for free on the Life Stick. more
When using the Life Stick, the TV screen frequently displays "Please enter your password." [Updated date : 2019.06.13]
Please refer to the following more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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