Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Most Viewed Questions

The guide regarding the room inspection (individual contract) [Updated date:2017.01.27]
Please refer to the following.more
The hot water doesn't come out suddenly. [Updated date:2016.08.08]
The water comes out from the hot water faucet, but it is not hot.more
A kitchen stove (or a radiant/induction cooktop) does not heat up. [Updated date:2016.08.06]
Please refer to the following.more

Newly Posted Questions

International Service Center Business Hours Change Notice [Updated date : 2020.03.24]
【FAQ video】 How to use Leo Lock [Updated date : 2020.01.26]
How can I help you today? About AI chat "LEO SUPPORT" [Updated date : 2020.01.26]
We have launched a new service called "LEO SUPPORT", a service that helps solve problems with AI chat. more
Text and other visual information is not displayed properly on the CRT television. What should I do? [Updated date : 2020.01.26]
Digital terrestrial broadcasting is broadcast at a display ratio of 16: 9. more
I can't open the garbage storage door. What should I do? [Updated date : 2020.01.26]
In the following kind of garbage storage, you can open the door by pressing the lock button to OPEN. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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