Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Most Viewed Questions

Moving out procedures for residents under Chintai Contract [Updated date:2019.07.27]
The long term contract is a contract form which, as long as you keep paying a monthly payment for the room (rental),it doesn't have a specific ending date.more
The guide regarding the room inspection (individual contract) [Updated date:2017.01.27]
Please refer to the following.more
The hot water doesn't come out suddenly. [Updated date:2016.08.08]
The water comes out from the hot water faucet, but it is not hot.more
A kitchen stove (or a radiant/induction cooktop) does not heat up. [Updated date:2016.08.06]
Please refer to the following.more
How much do I have to pay when moving out? [Updated date:2016.08.06]
The following fees will be charged at the time of moving out.more

Newly Posted Questions

What is the initial cost of moving in? [Updated date : 2019.10.22]
Initial costs will vary depending on the contract plan. more
I cannot park my car because other cars are parked without permission in the parking lot where I have a contract. [Updated date : 2019.10.22]
Please inform us of the license plate of the car which is parked without permission and the model and color of the car if possible from the "Inquiry Form" or contact the service center. more
Are there any benefits if I introduce a room to an acquaintance? [Updated date : 2019.10.22]
Depending on the content of the introduction, we offer various benefits such as GPoint gifts and contract discounts. more
What is monthly rank? [Updated date : 2019.10.22]
It is the price range of the usage fee set for each room in the monthly contract.Please confirm the price list on the information page of each plan. more
What is a monthly contract? [Updated date : 2019.10.22]
This is a fixed-term lease contract that purchases usage rights in advance and uses the room. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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