Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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Most Viewed Questions

The guide regarding the room inspection (individual contract) [Updated date:2017.01.27]
Please refer to the following.more
Suddenly, the water from the faucet is not hot anymore. What could be the cause? [Updated date:2016.08.08]
●If only room temperature water comes out from the hot water faucet: more
A kitchen stove (or a radiant/induction cooktop) does not heat up. [Updated date:2016.08.06]
Please refer to the following.more

Newly Posted Questions

Notice of prevention of new coronavirus infection (COVID-19) [Updated date : 2020.10.12]
How to setup Life Stick (Registration on Television) [Updated date : 2020.10.01]
Setup multi AC remote [Updated date : 2020.10.01]
How to turn off 3 hours timer of air conditioning unit [Updated date : 2020.10.01]
Regarding the National Census [Updated date : 2020.09.10]
Q.: Is it mandatory to answer the National Census? more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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