Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. The bathroom ventilation fan does not work (there is a noise). Is it faulty?

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The bathroom ventilation fan does not work (there is a noise). Is it faulty? Updated date 2017.06.06

In case of long-term use, dust may accumulate on the filter of the ventilator and malfunction may occur.

If there is dirt, remove the filter of the ventilation fan once and check whether dust accumulates.

※Always turn off the power before cleaning.

If there is no improvement, there is a possibility of breakdown. Please inform us from "Inquiry form" or contact the service center.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

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