Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Bathroom
  3. The hot water doesn't come out suddenly.

To Category List

The hot water doesn't come out suddenly. Updated date 2016.08.08

The water comes out from the hot water faucet, but it is not hot.

Probable causes

  1. In case you kept hot water flowing for a long time
  2. A gas meter was shaken due to a major earthquake etc.

※Please stop the hot water and try the restoration work of the gas by following instructions below.

The location of the gas meter

The location of the gas meter varies depending on the apartment type, but it's usually installed in the following locations.

The location of the gas meter1

Near the balcony or entrance of the building / At the top space next to an entrance door (in cold areas)

The location of the gas meter2

Restoration work of the gas

Restoration work of the gas

※If you open the hot water before the restoration work is completed, it might not be working properly.
※If the amount of water which go through the heater is less than a certain amount, the fire maybe go out automatically.
※If there is too much cold water coming out from the faucet, the amount of hot water will decrease and the fire maybe go out automatically. Please turn off the cold water first, and reopen the hot water again.

※If there is no problem with the gas meter, please try turning off and on the circuit breaker.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page