Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  3. I found the bugs(cockroaches, ants etc.) in my room. What should I do?

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I found the bugs(cockroaches, ants etc.) in my room. What should I do? Updated date 2017.02.06

Please check for details.

Cockroaches

Depending on the situation, please use a spray type of insecticide that sprays entire room in certain period or sprays directly.
However, please avoid to use a smoke type because the fire alarm in the room may be malfunctioning and other neighbors would misunderstood the situation. Click here


Ants

If you found only a few ants in your room, please catch them with a piece of tissue by yourself.
If there are a large number of ants, please use a bug killer available at your local pharmacy.

※When you find termites, please contact us with an inquiry form or a phone call.

Precautionary measures

Cockroaches and ants gather around leftovers.
Therefore, please be sure not to leave foods and garbage in your room or balcony, and make sure to clean your room as often as possible.


If you still have lots of bugs after using a bug killer, please contact us with an inquiry form or a phone call.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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