Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. Can I drink water from the faucet (kitchen / bathroom) in the room?

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Can I drink water from the faucet (kitchen / bathroom) in the room? Updated date 2019.10.27

There is no problem because the water supplied from each municipality has been tested and is supplied as drinking water.

If you have any concerns, such as "turbid water", "rust water", or "smell", please contact the water department in charge or contact us using the "Inquiry Form".

●About the water tank
Depending on the property, a certain amount of water is stored in a tank called a receiving tank, and the water in the tank is supplied to each room using a pump.
According to Waterworks Law, there is an obligation to clean and regularly inspect water tanks. We outsource maintenance and inspection work of water tanks to specialized contractors and perform regular cleaning and periodic inspections.
※The inspection items for water quality inspection vary depending on the regulations.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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