Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. We are troubled with garbage disposal bad manners. What should I do?

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We are troubled with garbage disposal bad manners. What should I do? Updated date 2019.10.27

Based on the information received from customers, we will visit and check the location and send guides to the residents. Please inform the situation using the "Inquiry Form" or call the Service Center.

●Example of correspondence
・Measures such as cleaning when garbage is scattered
・Distribution of warnings to residents and guidance on garbage disposal rules
・Measures against illegal dumping, etc.

※Please check here for how to dispose trash (collection date, sorting, designated bags, etc.).



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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