Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. [Management Center] Golden Week Holiday Notice

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[Management Center] Golden Week Holiday Notice Updated date 2020.04.08

Dear customers

Thank you for using Leopalace 21.
The Management Center will be closed on Golden Week holidays as follows.

We apologize for any inconvenience this may cause, but we appreciate your understanding.

【 Management Center Golden Week Holiday 】

Sunday, May 3rd 2020~ Wednesday, May 6th 2020

※Inquiries and applications from various forms will be accepted after Thursday, May 7th.

Please note that it will take more days to contact and respond than usual.

If you are subscribed to the "Tenants General Service & Key Security System" or the "Tenants Support System", please contact the service center for maintenance such as urgent water leaks, clogged toilets, lost keys, etc. 24 hours a day.

Click here if you are away on vacation



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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