Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Consultations on daily life

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Consultations on daily life

Are night-time services available?
The following night-time services are available from 7 p.m. to 10 a.m. only for those who purchased "Life Support Service for Monthly Contract" or "Life Support Service for Chintai Contract". more
Notice of year-end through New Year holidays
To all the tenants of Leopalace 21 more
How to dispose of bulky waste?
The rules of bulky waste disposal vary according to local governments. more
I am annoyed by a noisy neighbor. What should I do?
If you are annoyed by noise, please let us know the following information through an inquiry form or by phone. more
What is the proper way to dispose of garbage when moving out?
All the waste generated when moving in and out should be disposed of according to the local rules. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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