Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Consultations on daily life

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Consultations on daily life

What is the reason of that I couldn't receive a mail?
It would be considered as these reasons below. more
Can I take a bath late at night?
It is no prohibited. more
Can I smoke in my room?
It is not prohibited to smoke in the room. more
Hot water may not come out due to earthquakes. Information on recovery method
When a strong vibration is applied to the gas meter due to an earthquake etc., the gas meter's safety device works and may interrupt the gas supply. more
About watering work at the time of moving in (Hokkaido)
Before moving in, water drainage of each water pipe is done to prevent freezing. Please do the water flow work by the following procedure. more
Equipment and handling instructions
how to use equipment and handling instructions more
Precautions when using an apartment
Please refer to the following. more
Outside of draining work (unti-freezing plug)
Please refer to the following. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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