Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. What should I do if I'm concerned about the smell of the refrigerator?

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What should I do if I'm concerned about the smell of the refrigerator? Updated date 2019.10.27

While the refrigerator is being used, odors may be generated from the food, and the odor may be transferred to the refrigerator.

Residents should periodically clean the refrigerator and try commercially available deodorized items or baking soda.

If there is no improvement, please let us know through the "Inquiry Form" or contact the service center.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

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Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

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