Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment
  3. How can I clean the washing tub of the washing machine?

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How can I clean the washing tub of the washing machine? Updated date 2019.10.27

Depending on the conditions of use, we recommend that you use a commercially available "washing tub cleaner"on a regular basis (about once every three months as a guide) to clean the washing tub.

If the dirt or scale does not improve even after cleaning, please contact us through the "Inquiry Form" or contact the service center.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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