Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment

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Electrical appliances, Furniture, and Equipment

Can I request a replacement of the curtains if they are damaged?
Customers are asked to take care of indoor equipment, furniture, and home appliances during their stay. more
The chair included in the apartment has broken. What should I do?
We will replace it with another chair, so please inform us about the cause of damage and the damage status from the "Inquiry Form" or contact the service center. more
Can I request the removal of the existing bed?
We do not collect or remove indoor equipment. more
TOKYO MX's reflection is bad, what should I do?
Refer to the following. more
The battery of the remote control has run out. Can I have it replaced at Leopalace?
The remote control battery of the equipment provided (air conditioner, TV, tuner, etc.) is a consumable item. Please change it by the tenant. more
I want to know the size of the curtain.
The size of the curtain depends on the type of building.Depending on the size of the window in the room, the size of the curtain to be installed will also vary.Therefore, when purchasing a curtain, please purchase it after measuring the size. more
The garbage collection net of the washing machine has been damaged. Can change it?
After confirming the manufacturer and model number of the washing machine, please let us know through the "Inquiry Form" or contact the service center. more
I have damaged the refrigerator shelf. What should I do?
If the "shelf", "bottle pocket", "ice tray", etc. of the equipped refrigerator are damaged or lost, we will arrange replacement at the service center. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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