Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment

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Electrical appliances, Furniture, and Equipment

Where is the model number of the home electric appliances written?
The location might be different depending on the manufacturer more
The refrigerator sound is noisy, is it a malfunction?
From the main body of the refrigerator it will generate a little motor noise when cooling. more
A television has blacked out suddenly, what should I do?
When your television has blaced out suddenely, please check several things below this sentence. more
Can you remove the equipped appliances and furniture that I don't use?
We don't remove the appliance and furniture that are equpped in your room. more
Can I use the emergency operation on the indoor unit of air conditioner?
Please refer to the following more
The installed lighting is too dark. Can you exchange it?
If you would like to change the lighting, we apologize for any inconvenience, but the customers are able to change the lighting. more
I don't know how to remove the light cover on the loft.
Please check the below. more
Instruction manual of home appliances・electric appliances is not found.
When you move in, we will put it a predetermined place collectively. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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