Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment

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Electrical appliances, Furniture, and Equipment

A living room light went out. What should I do?
The following are the details more
Can I make an individual contract to watch BS and CS broadcasts?
The customer contact the provider directly to apply for the use of pay channel services such as satellite broadcasting. more
Inquiry of air conditioner maintenance(Other languages)
Please check the following for each languages more
Inquiry of air conditioner maintenance
Setup multi remote for air conditioner
We have properties installed multi remote for air conditioner.※Multi remote can be used for air conditioners manufactured by various company. more
How to turn off 3 hours timer of air conditioning unit
We inform about how to turn off 3 hours timer of air conditioning unit due to hot weather recently. more
Where is the model number of the home electric appliances written?
The location might be different depending on the manufacturer more
The refrigerator sound is noisy, is it a malfunction?
From the main body of the refrigerator it will generate a little motor noise when cooling. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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