Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. What should I do if I have trouble throwing out cigarettes or littering them?

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What should I do if I have trouble throwing out cigarettes or littering them? Updated date 2019.10.27

If you have any inquiries regarding violations of manners such as smoking in the common passage,throwing away butts or littering, please contact us through the "Inquiry Form" or contact the Service Center.

At the Leopalace Service Center or the local management center, we will check the situation and take actions based on information received from customers.

We will consult with you about how to deal with the problem when making an inquiry. If you have any requests, please consult the reception staff.

・Posting letters to issue rooms (all rooms).
・Direct telephone contact with affected customer.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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