Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Information about the apartment
  3. [For new residents] Information on apartment use

To Category List

[For new residents] Information on apartment use Updated date 2019.11.30

Thank you for moving into Leopalace21.

When you move in, you will be informed about various precautions regarding the use of the room and how to use the main equipment.

Notes on room contracts

※This is a confirmation item regarding the lease contract.

Notes on using the apartment

※It becomes precaution about the use of room.

Main equipment usage and precautions

※Information on how to use equipment that may be mistaken for a malfunction when a new lease is signed. Please check before use.

●Major cases that are easy to misunderstand
・There is no hot water
・Kitchen lighting does not light
・The water in the washing machine does not work

About inquiries

※Information on various inquiries during rental contracts.

LEONET Start Guide

※Information about Life Stick. Answer Link



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page