Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Kitchen
  3. The gas cooking stove does not stabilize. Is it a malfunction?

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The gas cooking stove does not stabilize. Is it a malfunction? Updated date 2017.06.28

Please refer to the following.

There is a possibility that the gotoku (like) and the burner cap are misaligned.
If it is misplaced, please return to the correct position before use.

※Please make sure to stop the fire, please work after the body cools down.

It shows no sign of improvement even if you adjust, please check the maker / model number of the stove and inform us through "inquiry form" or contact the service center.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

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Telephone inquiries are also available at the following numbers.


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