Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. If you use a stove, the breaker will fall. What should I do?

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If you use a stove, the breaker will fall. What should I do? Updated date 2017.06.28

In case of spilling the pan or applying water, the electric hob may break down and the breaker may fall.

As the water entering inside the stove evaporates (dry), it may improve, so please refrain from the use of cooking stove such as one or two days.

When you use too much electricity, the circuit breaker trips

If it shows no sign of improvement, we will arrange for repair so please let us know via 'inquiry form' or contact the service center.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

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