Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

Connection error displayed Life Stick screen. What should I do?
There is a possibility that you can not communicate. Please do the following. more
I would like to subscribe/cancel a plan for L MOVIE powered by U-NEXT
Contracts or cancellations are available on Life Stick My Room. more
I want to buy L MOVIE powered by U-NEXT video coin
You can purchase from Life Stick My Room.With Videocoin, is included unlimited number of available video that you can watch, mainly new products that are not included in the ※ by rental. more
What is AbemaTV?
You can enjoy AbemaTV for free on the Life Stick. more
When using the Life Stick, the TV screen frequently displays "Please enter your password."
Please refer to the following more
Leo remote control wiring and restart
The normal state of Leo remote control is [Power] and [Connecting Server] lighting is green. more
Initial ID and PW settings. (If you have changed to own ID/PW.)
■Set up on the TV screen (Life Stick) Connect the TV and the Life Stick correctly.Connect the remote controller. Here Other Language more
Pairing Life Stick remote control.
Pairing is to synchronize Life Stick and remote control. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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