Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

What kind of service is 「& Leo」 app?
The「& Leo」app is an app for smartphone that offers various menus to support your daily life. more
How to buy LEONET points. (Resident site only [My Page])
LEONET points can be Purchased by either of the following.● Purchase at Leopalace CenterYou can purchase it at the nearby Leopalace Center. * after the purchases, points will be reflected on the purchase date.● Purchase in the appYou can purchase it from the & Leo app. Details● Buy at Life stickYou can purchase using a Life stick on the TV in your room. Details more
Wireless (wifi) can not be connected with LEONET. What should I do?
①Wi-fi connection with Life Stick requires an Internet contract (Standard plan / Premium plan / Platinum plan) contract.If you have an contract and completed the initial settings, "SSID (networl name) and password" will be displayed on the top right of the service TOP (HOME) screen.Wi-Fi function requires setup on a TV with HDMI connection.If you do not have a TV, you can not use the Life Stick Wi-Fi function, so please prepare your own access point.As the contract may be expired, please check the status of the contract once.Click here to check the contract statusWi-Fi SSID · Password on the screen Click here if not displayed②After the software update, Life Stick Wi-Fi may not connect.Please restart the devicePlease restart Life Stick and configure Wi-Fi reconnection on the connected device.[1] Unplug the power adapter from the outlet and restart.After that, confirm if the SSID and password displayed on the Life Stick screen.[2] Please delete the Wi-Fi of the connected terminal (PC / smartphone) once and set again.If your contract is under an company's name, it will shows "Please enter your password" Life Stick screen (TV) when using Life Stick Wi-Fi, Please enter the password that you set.※ If you unplug the Life Stick's power outlet, you will need to enter your password again on the Life Stick screen (TV) to use Wi-Fi. more
Why, I can not watch the CS channel on LEONET?
Please remove the HUB and wireless devices connected, except LifeStick. more
I want to signed up for a LEONET Internet service, when can I start use it?
Please check the following. more
LEONET TIMES has not arrived. Can you send it?
You can apply from [My Room] on the LEONET TOP page on your TV. more
LAN cable for LEONET is short and does not reach PC, can you lengthen?
Please check the following. more
The claw of the LAN cable has been broken. What should I do?
Please check the following. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

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Telephone inquiries are also available at the following numbers.


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