Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

How to setup Life Stick (Registration on Television)
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LEONET その他
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LEONET procedures(外国語)
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LEONET Option Service
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LEONET Point
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How can I buy LEONET points? (Life Stick)
You can also purchase your LEONET Points with the methods listed below: more
Regarding the renewal for the Optional Services
Every Optional Service will be renewed at the last day of the month. more
When freeze / playback error occurs on Youtube
If a freeze or playback error occurs on Youtube, the following may be improved. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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