Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. I registered my e-mail address at the time of contract, but can I stop the e-mail that is delivered?

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I registered my e-mail address at the time of contract, but can I stop the e-mail that is delivered? Updated date 2019.11.30

In order to stop delivery emails for various services, etc., you must apply for suspension of delivery.

You can change the delivery settings by logging into the resident-only site or by using the URL in the delivery email.

●Procedure for stopping mail delivery
①Enter your user ID and password to log in to the resident site.
※Please contact if you do not know your user ID and password.

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②After logging in, please click the menu「ご登録情報を確認・変更する」(Confirm/Change registered information).

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③Click the menu 「登録情報」(Registered information)

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④Click the menu 「メール配信」(Mail delivery) in 「メールサービス」(Mail service) or 「受け取らない」(Stop receiving) in 「女性入居者向けメルマガ」(Mail Magazine for female tenants), and click 「変更を保存」(Save changes).

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※Please understand a mail would be sent even if you stop the mail magazine delivery setting depending on the time of setting.

●Cautions
※This page is available for tenants.
※Please click here if you want to stop the mail delivery after cancellation of contract.


●Mail delivery
The mail sent from Leopalace, are [Mail to notify tenants as soon as possible from the apartment], and [Mail to inform about all kinds service, apartment and products(※)]
(※)It's including the direct mail and e-mail delivery from the compay affiliated with Leopalace.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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