Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. I just set an ID / password on my page, but I can not login because of error.

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I just set an ID / password on my page, but I can not login because of error. Updated date 2017.07.06

You need to set an ID / password at initial setting.

  • For "LEONET ID", 4 or more alphanumeric characters
  • For password, 8 or more ahphanumeric characters
※You need to follow above condition otherwise, the display will shows an error.

If only the ID is updated, login may not be possible. Please try logging in again with the ID and password you used.

If the new password is setting screen displayed, login is success.
If you cannot resolve issues please contact us with your information such as user ID.

▽Please contact us if you have any issue about your internet▽
Leonet Office (Japanese) : 0120-911-521 (10 am ~ 7 pm)
International Service Center (English) : 0120-984-578 (10 am ~ 7 pm)

From April 1st, 2020, our business hours will be changed as the following:10 am ~ 6:30 pm (English)



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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