Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. To cancel my internet contract such as LEONET standard plan, premium plan and option service.(from the tenant homepage[MYPAGE])

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To cancel my internet contract such as LEONET standard plan, premium plan and option service.(from the tenant homepage[MYPAGE]) Updated date 2017.10.04

You can proceed with cancellation of various LEONET option services on residential site [MY PAGE]

Please login from "入居者ログイン(Tenant login)" on the upper right of the screen.
※When canceling procedure on my page, it is necessary to carry out initial setting in advance.
(It must be set to an arbitrary ID / password)


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After logging in, select 「LEONETポイント/オプションサービス」(LEONET point/option service) on the upper right of the screen.
※If you are viewing from smartphone "≡ (Menu)" on the upper right of the screen ⇒ "LEONET Option Service"「≡(メニュー)」⇒「LEONETオプションサービス」

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You can check the option service under contract in the option service check/cancellation field. Selet a service to cancel the contract.

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Select "解約(해약)"[Cancel] button.

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Notes on cancellation is stated. Please confirm the contents, and select 「解約」(Cancel).

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Enter your password.

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Cancellation is completed.

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As stated in the notes, LEONET points and credit card will be cancelled at the end of the month by the procedure finished before 3 days from the end of the month.

※In the case of the payment combined to the rent, it will be canceled at the end of the next month by the procedure finished before 3 days from the end of the month.

※The rent payment of corporate contract can be cancelled only at the branch office.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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