Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding LEONET, and Internet
  3. Connection error displayed Life Stick screen. What should I do?

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Connection error displayed Life Stick screen. What should I do? Updated date 2019.06.13

There is a possibility that you can not communicate. Please do the following.

・ Please check if there is any loose connection.
・Try re-connecting the LAN cable and restarting the device.
・If you have connected other devices such as a router, please disconnect once, reconnect, and try restarting the device.

■ How to restart the Life Stick
Disconnect the Life Stick's power supply (outlet) and check (unplug and plug in) the LAN cable again.
Please check If there is no LAN cable broken nail.

・ If you plug in the power adapter again, it will restart.

If you can not solve the problem, prepare your customer ID and other customer information at home. Then please contact the LEONET (free call 0120-984-578 business hours 10:00 ~ 19:00 ) (Japanese free call 0120-911-521 business hours 10:00 ~ 19:00)

From April 1st, 2020, our business hours will be changed as the following:10 am ~ 6:30 pm



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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