Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. What is the LEONET Taikyo service?

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What is the LEONET Taikyo service? Updated date 2019.11.28

This service allows you to use the "Lifestick" that you have become accustomed to during your stay even after you leave the room.

※After signing up, we will send you a new Life Stick instead of the Life Stick you used during your stay.
You can apply within 30 days of the move-out date if you are already a resident, or within 90 days after the move-out date.

You can apply from the Life Stick (L My Room app), the "& Leo" app (Android only), and the tenant's "& Leo" website 30 days prior to the end of the lease contract.

You can choose from a rental plan or a purchase plan for Life Stick separately.
All payment methods are credit cards only.
※ For rental plans, a basic plan contract is required.
※ Cancellations cannot be accepted after application.

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※Some of the latest works are not eligible for unlimited viewing. Unlimited viewing works will be the ones in the unlimited viewing menu of L MOVIE. Rental tickets, LEONET points, video coins, etc. are required to view works that are not subject to unlimited viewing.
※When using Life Stick as a Wi-Fi router, please prepare the Internet environment by yourself.

Check here the rental plan terms

※The rental plan is a 24-month contract.
If it is unavoidable to cancel the service, the Life Stick needs to be returned and a penalty fee will be charged.

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※Some of the latest works are not eligible for unlimited viewing. Unlimited viewing works will be the ones in the unlimited viewing menu of L MOVIE. Rental tickets, LEONET points, video coins, etc. are required to view works that are not subject to unlimited viewing.
※When using Life Stick as a Wi-Fi router, please prepare the Internet environment by yourself.

Click here to check the terms of the purchase plan


LEONET points purchased before moving out can be used after leaving the room, however additional LEONET points cannot be purchased after moving out.

The following apps include paid content within the app. There is no indication that it can be used free of charge.
For apps other than pre-installed apps, operation has not been confirmed.
Please use it at your own risk.

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Please contact the toll-free number below for information on the Taikyo Service.

■ LEONET Taikyo Support window
0120-210-955 (9: 00-20: 00 * Excluding the year-end and New Year holidays)

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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