Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

I use the Internet with LEONET. Is there any Leopalace designated security software?
There is no security software designated by Leopalace. more
When signing up for LEONET Optional Services with point payment, in what order are the points taken?
Please check the following. more
Can I use Skype with LEONET?
You can use Skype as your own choice. more
The LEONET internet communication is stopped. What should I do?
In the case of wired connection, if the service continues to be stopped for about 4 hours or more, the communication will be interrupted once, so user authentication will be required again. more
How to connect TV and Life Stick
Please check the following. more
What programs can I watch on the LEONET CS channel?
You can watch CS channel on TV screen through Life Stick in your room. more
What kind of service is LEONET's CS on Demand service?
It is a VOD service that allows you to watch ([Movie] [Overseas drama] [Animation] [Music]) provided by CS channel at any time. more
Where are the apps downloaded with Life Stick saved?
It is stored in the Life Stick's main unit and displayed to the user application. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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