Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet

To Category List

Regarding LEONET, and Internet

What are the Internet contracts?
"Premium Plan" and "Standard Plan" are available. more
I can not find Life Stick remote control. What shoul I do?
It might be put in a storage in the room. more
I don't know how to set up my computer to use internet (LEONET)
Please refer to the following. more
How to set up Windows 10 (Internet connection)
Please check the following settings for "Use by wireless using Life Stick" and "Use of wired LAN cable connected to PC". more
About using TSUTAYA movie for LEONET
Please refer to the following. more
What kind of service is LEONET?
Please refer to the following. more
Life Stick doesn't operate. (Screen is not displayed.)
Is the TV turned on? Is the Life Stick correctly connected? more
To cancel the option service contract such as LEONET Standard plan, Premium plan. (LEONET application)
It is available to do the procedure for cancellation of LEONET option service in LEONET application. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page