Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

more

Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

more

  1. FAQ TOP
  2. Regarding LEONET, and Internet

To Category List

Regarding LEONET, and Internet

Can I get an email address with the LEONET service?
LEONET service does not provide an e-mail address. more
I use the Internet with LEONET, what should I do for security (virus) measures?
There is no security software provided by LEONET. more
Can I set the LEONET screen to not be displayed when using wired internet connection?
If you have wired internet connection, we apologize, but the LEONET home page is displayed by default and you cannot change it. more
I use my personal computer with LEONET. Can I use other companies email service?
LEONET doesn't provide an email service, please use another email service provider. more
I use the Internet with LEONET. Is there any Leopalace designated security software?
There is no security software designated by Leopalace. more
When signing up for LEONET Optional Services with point payment, in what order are the points taken?
Please check the following. more
Can I use Skype with LEONET?
You can use Skype as your own choice. more
The LEONET internet communication is stopped. What should I do?
In the case of wired connection, if the service continues to be stopped for about 4 hours or more, the communication will be interrupted once, so user authentication will be required again. more

Categories

FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page