Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

The Life Stick remote control broke, What should I do?
Please check the following. more
If you forgot the LEONET ID, password, or secret question (if the initial settings are made and the password is changed to a combination of alphanumeric characters)
Please refer to the following flow chart and select the corresponding item. more
Can I apply for move-out from the "& Leo" app?
If you have a smartphone (iPhone, Android), you can apply for move-out from the & Leo app. more
Register tenants' dedicated site "My Page" / "& Leo" app
In order to use LEONET service for the first time, initialize LIFESTICK by the following method. more
What kind of service is「&Leo」 app?
The & Leo app is an app service for smartphones that offers various menus to support your stay. more
Can I apply the move-out from LEONET (Life Stick)?
To apply for move-out, visit the TOP page of LEONET on your TV, then check "LEONET My Room" then menu. more
I currently have the contract for optional services with rent payment account debit, can you change to another plan?
Please check the following. more
I don't have initial configuration number for Life Stick initial setting.(Login)
It's described in the [LEONET registration confirmation]. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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