Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

Life Stick(リモコン充電式)の強制リセット方法について
LEONET復旧方法とLife Stick交換依頼
Regarding the renewal for the Optional Services
Every Optional Service will be renewed at the last day of the month. more
When freeze / playback error occurs on Youtube
If a freeze or playback error occurs on Youtube, the following may be improved. more
Change the disaster prevention notification setting in the & Leo app
You can change the disaster prevention notification settings for the "& Leo" app, try the settings below. more
How to initialize Life Stick
By pressing and holding the small hole on the side of the Life Stick device for 5 seconds with the tip of the pin, you can reset the device to the factory settings. more
What is the Life Stick capacity?
Although it depends on usage, please consider it to be about 4GB. more
About suspension of LEONET service provision and application for "Life Stick"
With the renewal of LEONET service content, the LEONET tuners being used have been suspended from July 1, 2016, and the "Life Stick" service has started. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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