Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

What is the LEONET Registration Confirmation?
It is a document that has already been transferred at the time of contract. "Initial setting number", "initial LEONET ID" and "initial password" required for initial registration of LEONET are described.※ If you have moved in before June 30, 2016, "Initial setting number" and "Initial LEONET ID" are listed as "User ID".※ You can check the "default setting number", "initial LEONET ID" and "password" even with "LEONET Confirmation of Registration" you received when you received the key before moving in. more
I moving out, can I use my existing LEONET ID (LEONET point)?
Please check the following. more
Character conversion of keyboard (software keyboard) displayed by Life Stick
Please check the following. more
What is 「authentication failed」?
「authentication failed」 means that authentication (login) failed.Please check the following. more
What is the encryption method (security) on Life Stick wifi?
WPA2 is used as the encryption method (security) when connecting a Life Stick as an access point with wifi. more
Connection error displayed Life Stick screen. What should I do?
There is a possibility that you can not communicate. Please do the following. more
I would like to subscribe/cancel a plan for L MOVIE powered by U-NEXT
Contracts or cancellations are available on Life Stick My Room. more
I want to buy L MOVIE powered by U-NEXT video coin
You can purchase from Life Stick My Room.With Videocoin, is included unlimited number of available video that you can watch, mainly new products that are not included in the ※ by rental. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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