Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

[For Residents] Apartment Service Guide / LEONET Start Guide
Please check the following. more
Can I take my Life Stick with me?
Please refrain from taking Lifestick due to the equipment in your room. more
How can I watch CS channels using Life Stick?
You can watch CS channel from "L channel" in the TOP screen menu. more
What are LEONET points?
Points required to use LEONET paid services, 1 point = 1 JPyen. more
I want to cancel the option contract of LEONET
Optional services such as LEONET Standard Plan, Premium Plan and Platinum Plan more
About initial setting method using lifestick (Smartphone registration)
When using LEONET service for the first time, initial setting is required by one of the following methods. more
I'm using my computer with LEONET, but I can't receive or send emails. What should I do?
LEONET does not provide email services. more
What kind of service is 「& Leo」 app?
The「& Leo」app is an app for smartphone that offers various menus to support your daily life. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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