Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

Can I contract other companies' Internet・Broadband etc?
Regarding use Internet service such as optical line, please contact Internet service company and apply it. more
Is it possible to connect the game device with LEONET Internet Service?
The following are the details more
Can I check my LEONET point on my computer?
It's possible more
I'm using LEONET internet service, but I cannot access to some particular page. What shoud I do?
It does not have filter of limitation to access some particular WEB site. more
I set up the delivery time on LEONET Shopping, but I haven't received my luggage. How can I check it?
We send an e-mail as a confirmation mail after you have done with procedure for merchandise delivery. more
The LEONET screen have poor TV reception.
Due to the weather(heavy rain, snowing) temporary it happens on CS Channel mode. more
I want to know LEONET Internet Service speed.
The following are the details more
Can I play online games through LEONET?
Online games are supposed to be played at your own risk. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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