Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. The room light doesn't work. What should I do?

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The room light doesn't work. What should I do? Updated date 2016.08.06

Please check if all the breakers are ON. Breakers are located above a place for a washing machine, or above the front door etc.


The above picture shows a typical type of breaker. A model varies according to apartments.
You can tell if power is on or down with indications at breaker tabs.

※Please check which breaker trips.

Indications at breaker tabs

▼When power is on
『ON』 『入』 『●(Black circle)』 『|(Vertical line)』

▼When power is down
『OFF』 『切』 『○(White circle)』

※When there are no indications, you can tell the status by the position of breaker tabs.
(UP:Power is ON. /DOWN:Power is DOWN.)

Please also contact your local electric power company to check information about power outage.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

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