Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  3. Can you remove the bird's nest?

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Can you remove the bird's nest? Updated date 2019.10.27

Birds sometimes make nests on eaves such as balconies and corridors. Wild bird nests, including crows and pigeon nests,cannot be removed by law called the "Birds and Wildlife Protection Law" while eggs or baby birds are present.

Wild bird nests made in houses are no exception.

Please understand that it may not be possible to respond immediately even if you consult us about removal.

If there are no eggs or baby birds in the nest, can be removed.
The period required for bird nests is about 3 to 4 weeks. If possible, please cooperate with removal and cleaning after the baby bird leaves.

Please contact us via the "Inquiry Form" or contact the service center.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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