Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  3. I do not know how to open the mail post (dial lock). What should I do?

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I do not know how to open the mail post (dial lock). What should I do? Updated date 2017.06.05

If the dial lock is installed in the handle part of the post, please open it according to the following procedure.

Example: Pass code is "39"

※ For Pass code please refer to here.

The procedure on the left and right may be reversed. In addition, usage may be different depending on the type of dial lock.

If you have any questions, please let us know from "Inquiry Form" or contact the service center

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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