Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  3. About LSS (Leopalace Security Service) installation.

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About LSS (Leopalace Security Service) installation. Updated date 2019.11.25

To customers who cooperated in the installation of security equipment.

We will visit your room at the time you have an appointment. Please wait in your room.
Thank you for your cooperation.

■The construction on the day is scheduled to take approximately 1 hour 30 minutes to 2 hours.

■Installation is not only in the living room, also works for sensor installation of the toilet door, wiring work by opening the ceiling lid of the unit bath, and work for going up to the loft for rooms with lofts (installing sensors in small windows) Please note that it may occur.

■When installing the equipment, the indoor breaker will be shut off for about 5 to 10 minutes during construction.
Please turn off the power in advance for precision equipment such as personal computers and recording equipment.

■This time only equipment installation. * Please contact your nearest Leopalace Center for details.

If you are unable to witness due to sudden circumstances, please contact the following contact address the day before your visit date.

●Hours : 10:00 ~ 19:00
●Free call : 0120-007-917

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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