Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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Other facilities

I'd like to know the PIN number of my mailbox.
When delivering room keys, we inform a contractor of a mailbox PIN number (dial key type). more
An outdoor light bulb has burned out. What should I do?
We will check the situation, and arrange a replacement. more
How to open the cabinet under the water heater next to the entrance door
Next to the entrance door there is a cabinet for storing pipes of water and gas. more
A general way of draining water heater
When you open the door of water heater next to the entrance door, there are some water-supply pipes. After closing the water valve of water heater, please take off the drain tap, and drain the pipes. more

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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