Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Parking lot, Bicycle-parking space, and Common area
  3. I am annoyed by the noise of common areas and parking lots. What should I do?

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I am annoyed by the noise of common areas and parking lots. What should I do? Updated date 2019.10.22

Please inform us of the noise situation (time, location, etc.) from the "Inquiry Form" or contact the service center.

Example)
●Engine blow-off and stereo sound.
●Long-time warm-up operation by car, emission of exhaust gas.
●Muffler sound of illegally modified vehicles (motorcycles).
●Chatting in parking lots and passages.

At the service center or local management center, will check the situation and take care based on the information received from the customer.
We will consult with residents about how to deal with these problems when making inquiries. If you have any requests, please consult the staff.

Example)
・Posting worrning letters to issue rooms (all rooms).
・Telephone contact to residents.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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