Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding Contract
  3. Please tell me about repeat customer benefits.

To Category List

Please tell me about repeat customer benefits. Updated date 2019.10.27

If you have been resident in Leopalace for more than 2 years, you will be entitled to a discount on some of the costs at the time of contract.

Leopalace21 relocation support

For details, please contact our toll-free number 0120-0080-21 (9:00-20:00) or visit your nearest Leopalace Center.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

Top of page