Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. What are the details of hotel services

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What are the details of hotel services Updated date 2020.01.10

Those who have subscribed to the "Resident General Service & Key Safety System" and "Resident Support System" have the benefit of hotel services.

Directly managed hotels in Guam, Sapporo, Sendai, Nagoya and Hakata are available at special prices.

Please contact each hotel for details.
※ When making an inquiry, please let us know that you have subscribed to the service.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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