Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding Contract
  3. When will the consumption tax be increased?

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When will the consumption tax be increased? Updated date 2019.12.09

From October 2019, the tax rate will be 10%.

※Rent and common service costs are tax-exempt and are not affected by the consumption tax increase.

All other charges will be charged at a recalculated tax rate of 10%.

The calculation method for consumption tax (10%) is the tax-excluded price x 10% (rounded down).

●Main taxable items
・Parking lot contract fee
・Environmental maintenance costs
・Bank account transfer fee, etc.

We will notify customers by sealed postcard or letter shipment.

Attached file

Sealed Postcard print image.pdf (245.96 KB)



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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