Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding Contract

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Regarding Contract

Do I have to renew my fire insurance?
For tenants, the fire insurance provided by the Company during the lease period (including the period of use after renewal of the lease contract),and the insurance cost provided by the customer (Resident resident insurance, corporate rental housing comprehensive insurance or life support service) or fire insurance approved by Leopalace. more
I would like to extend the contract term of the monthly contract.
You can apply if the room is available more
I want to cancel my membership, what should I do?
Refer to the following. more
What is environmental maintenance costs?
Environmental maintenance costs are used for expenses related to community cleaning and sewer cleaning, as well as residents' association and neighborhood association expenses. more
About corporation dedicated site "Corporate WEB System"
Leopalace 21 has introduced a corporate website "Corporate WEB System" for the purpose of improving service to business partners. more
What I do, If I want to contract the parking lot?
Customers who want a parking lot contract will need to visit the nearest Leopalace Center or Leopalace Partners for a contract. ※Please confirm in advance the availability of the parking lot requested. more
I don't know the apartment number.
Please check the contract document, it is written on the following place. more
If I want to cancel the storage room contract, what shoul I do?
Please refer to the following. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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