Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding Moving out
  3. How much is a Basic Cleaning Fee?

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How much is a Basic Cleaning Fee? Updated date 2016.08.08

Under Chintai Contract, the following Basic Cleaning Fee will be charged according to a room type/size when moving out.

Basic Cleaning Fee

  • Tenants residing in the same room over 4 years, or tenants under membership contract, will not be required a Basic Cleaning Fee when moving out. (Tenants under monthly contract or corporate contract will be excluded.)
  • If you reside in a furnished room, 3,240yen will be additionally charged as a cleaing fee for appliances.
  • If you reside with your pet, 3,240yen will be additionally charged as a special cleaning fee aside from a Basic Cleaning Fee.
/※Tenants who made contract before May 31, 2016 and resides in 1K or 1R room, wil be required to pay the amount of ①.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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