Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding Moving out
  3. A procedure for completing move-out notification form

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A procedure for completing move-out notification form Updated date 2016.11.09

We describe a procedure for completing move-out notification form which will be required to cancel your contract.

Please make sure to complete necessary information in Japanese.


  1. The date you completed the form (Move-out notification date will be the date of postmark.)

  2. The date you vacate your room. This date will also be a room inspection date.

  3. Please complete the form.
※On the occasion of room inspection, attendance of contractor will be required.
※Please contact us by phone to fix a time for a room inspection at least one week prior to your move-out date.
※Please empty your room by the time of room inspection.

Move-out notification form.pdf


At a room inspection, the following will be required:

・Return of room keys
・Payment of rent and cleaning fee etc.
・Filling in necessary papers



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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