Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding Moving out
  3. What is the bicycle collection service?

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What is the bicycle collection service? Updated date 2019.11.28

This service is for collecting bicycles you no longer need when you leave the apartment.

※This service is available only for those who have applied for moving out in the following areas.
※We will send you a "Request for Pickup" and a "Seal for Marks" that will be affixed to your bicycle when applying for this service.

【Service area】
Osaka, Wakayama, Kyoto, Shiga, Nara, Mie, Aichi, Gifu, Hyogo, Fukui (Ohama City, Ooi-gun only)

※If you wish to use the above services after leaving the room, please contact us via the "Inquiry Form" or call the Service Center.

※Customers outside the service area are kindly requested to arrange for disposal on their own.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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