Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding Moving out
  3. Regarding guidance of the move-out fees and the prevention measures for COVID-19.

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Regarding guidance of the move-out fees and the prevention measures for COVID-19. Updated date 2020.04.27

Thank you for using Leopalace21.

In an effort for the promptly termination of the COVID-19 situation, we are currently working with the minimum number of personnel.

Therefore, it will take about 2 weeks from the move-out date to notify the move-out fees.

(Planned date: We will inform sequentially from May 7, 2020.)

We apologize for the inconvenience, and we appreciate your understanding.

※Please refer to this page for various preparations and procedures until the move-out day.



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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