Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding Rent
  3. The amount that was deducted from my account is more than my rent. Why?

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The amount that was deducted from my account is more than my rent. Why? Updated date 2017.01.27

The tax rate becomes 8% in accordance with amendment of the consumption tax rate April 2014.

The rent and common service fee are the non-taxable transactions, so they were not affected by the amendment of the consumption tax rate. The other fees will be caculated again base on the tax rate 8%.

The main taxable articles

・The parking fee
・The environment fee (520 yen ⇒ 535 yen)
・The account tranfer fee (500 yen⇒515 yen)


In case every month, a certain amount is deducted besides the rent

Your rent plus the handling fee 515 ten will be deducted.


In case the other fees besides the handling fee were deducted

We may charge for the following fees, please confirm your contact.

The annual membership fee

For the customers who signed the membership contact, we weill charge the annual membership fee once a year.

The renewal fee

For the customers who signed the leasing contract, we will charge the renewal fee every 2 years when the contract is renewed.

The insurance fee

For the customers who purchased the fire insurance (Life support service) which is provided by Leopalace21, the insurance fee will be charged every 2 years.


If you have any questions, please contact the office which you signed the contarct or infrom us through the inquiry form.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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