Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Washing machine storage room /Dressing room
  3. It smells from the drain of the washing machine. What should I do?

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It smells from the drain of the washing machine. What should I do? Updated date 2019.08.31

There is a place to collect water called traps in the drainage area around the water, and it has a function to prevent invasion of odors and pests from the sewer pipe.

If the water is not used for a long time due to the absence of long-term use, the water in the drain trap evaporates and the odor rises. Please operate the washing machine(supply water ~ dehydration) to fill the water in the basket.

Also, if the drain trap (where water accumulates) is loose, odors will come out from the gap. Tighten it clockwise and check for looseness.

* If the washing machine is not equipped, draw water into the cup and pour it into the drain.


If there is no improvement after trying the above, please let us know via the "Contact Us" or our sercive center.



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