Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  3. A notice of firefighting inspection was posted. What kind of inspection will you do on the day?

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A notice of firefighting inspection was posted. What kind of inspection will you do on the day? Updated date 2019.10.22

Please refer to the following for inspection details.

●Inspection time
It takes about 5-10 minutes to complete a room.
We will visit you at the scheduled inspection date and time that you have been informed in advance.

●Contents of inspection
Tests whether the "sensor" installed in the room operates normally.
Sensors are installed on the ceiling of the room or the kitchen. The inspector will enter the room.
In addition, some buildings have sensors installed in the closet. In that case, the inspector will open the closet.

※There is a possibility of moving objects that hinder the inspection of the sensor. Keep the area around the sensor as clean as possible.

●Request about inspection
Leopalace conducts indoor inspections with customers.
If the customer is absent, inspection cannot be performed.
We ask for your cooperation in the presence of the work day as much as possible.
If you have any other questions, please contact us from the "Inquiry Form".

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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