Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. How can I help you today? About AI chat "LEO SUPPORT"

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How can I help you today? About AI chat "LEO SUPPORT" Updated date 2020.01.26

We have launched a new service called "LEO SUPPORT", a service that helps solve problems with AI chat.

In "LEO SUPPORT", Leopalace21's mascot character "Leoparis-kun" will respond to consultations and questions from residents in a friendly manner.

It can be used from a PC or smartphone browser.




For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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